FAQ

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FAQs

Dear Patients and Friends,

Thank you for your support towards the new management of PPP Laser Clinic. Since February, we have stabilized our treatment hours, reopened our clinics that had been shut down, and at the same time, we have opened new clinics in Singapore, Malaysia, China and India.

Since February, we have worked very hard to improve our financial standing, and are looking to grow further, and to improve customer service and by expanding globally. The company has acquired its own R&D and manufacturing facilities in Korea to develop better treatments, equipment and products to bring the best practices and machines to our patients in Singapore and around the world. This vertical integration will help keep our prices competitive while offering patients more options in skincare.

PPP will be evolving and repositioning as NOVU to better cater to the needs of our patients. The transition stages are planned strategically in several phases, as we continue to honor the LLCS and Combo packages we pledged this year, all while giving our 360 Solution, new treatments and products a new identity and to improve on our suite of offerings and customer service.

NOVU means new or rebirth; NOVU represents the evolution of PPP Laser Clinic to NOVU Medical Aesthetic. The evolution of NOVU is to give identity to the holistic 360 Solution we introduced earlier this year, and also to house the new range of treatments, services and products that we will be rolling out in our clinics. Our team of staff, and our shareholders, all remain the same.

As a customer, you will only benefit from this exercise. It doesn’t matter which clinic you visit for your treatments, as we will be improving on the package offerings at all our clinics to bring better value and effective treatment programs to you.

Overall, you will be receiving a greater variety of treatments within our 360 Solution, and it will only get better with more services, solutions and improved products, to provide value to old and new customers alike. Our prices will remain the same across all the clinics, and many of the new treatment regimens that we will roll out will be of good value and provide even better efficacy for our patients.

NOVU’s mission is to be the trusted, professional skincare and aesthetics provider, at every stage of our patients’ lives; through the values we embrace, Patience, Teamwork, Passion, Professionalism, Service, Positivity & Proactivity, and Accountability, NOVU wants to be the one-stop value friendly aesthetic chain that is accessible to people of all ages.

We sincerely appreciate your continuous support towards our company, and we look forward to providing you with better treatments, improved services and a better experience with us.

Sincerely
The Management of NOVU Medical Aesthetic Clinic, and PPP by NOVU
Terence Loh, Managing Director
Nelson Loh, Executive Director

All PPP clinics are NOVU, but this exercise will be carried out in stages, so we can continue to honor the old LLCS & Combo packages. We will rename 2 of our clinics at the initial stage, Raffles City and NEX, so as to give identity to our 360 program; other branches will eventually evolve to NOVU Medical Aesthetics in due course.

As all PPP clinics are NOVU clinics, all packages bought at PPP can be used at NOVU.

No change in hours and neither have we downsized. We may swap our doctors and consultants across our clinics as we have done so before, but they will still be around.

As a customer, you will only benefit from this exercise. It doesn’t matter which clinic you visit for your treatments, you are already receiving a greater variety of treatments within our 360 program, and it will only get better with more services, solutions and better products.

NOVU operates on a walk-in basis, no appointment are needed for most treatments, except for RF- Fibrotaut, Botox and Fillers treatments. You can check our clinic’s number, opening and doctor hours here at your preferred location before proceeding to your preferred clinic.

Since our clinics operate on a walk-in basis, queue times will differ between different clinics, days and time of day. Please check here for queue status and last ticket issuance to help you manage your time better. Please note any points redeemed at a clinic are strictly not refundable, so you should be confident that you have the time to wait for your treatment before taking a queue ticket.

Using controlled, safe dosages, our treatments are very gentle and result in minimal to no downtime.

No, our doctors come from many different medical specialties and backgrounds, such as general practitioners and surgeons. However, they have all undergone NOVU’s prerequisite training, and are supervised regularly to be equipped with the knowledge of carrying out consistent treatments.

All NOVU doctors undergo a rigorous series of trainings and courses at our headquarters, and are regularly supervised by a board of senior medical doctors experienced in aesthetic medicine.

Please understand that all patients are to wear eye goggles for their own protection. Direct exposure to a laser beam will cause eye damage. We have the right to refrain from performing treatment on you if you refuse to wear the safety eye goggles.

If safety goggles are not worn, exposure to the laser beam can cause blindness (see above), hence following our strict safety protocol is imperative. Being fully aware of possible complications and inconveniences helps our patients understand why the NOVU Treatment Protocol is designed as such. For more enquiries about specific complications and risks, speak to any NOVU Doctor.

If you have any of the following, you may not be suitable for our laser treatments. Please inform our staff and doctor if you have any medical condition or had undergone any recent treatments, particularly:

      Epilepsy or a history of fits/seizures in the past
      History of previous aesthetic treatments that will incur photodynamic reaction
      Gold thread-lift treatments
      Tattoo whitening
      Internal defibrillator or pace-maker
      Third trimester of pregnancy

Our laser technology strictly requires a medical license for operation, and therefore can only be used by a qualified and trained doctor.